and our If you are willing to test it, we recommend performing the clean install steps shared in our previous post. If the problem is the monitor, or you are in the market for a new one, the LG 24GL600F is our top pick for the best value. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Also, newer version for the graphics driver. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. Which port are you using to connect the displays? Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). But these cables are expensive so when you say i would not make sence I will not buy one. Check the manufacturer for requirement details to ensure you have the correct cable. Or are you using any type of video adapters, converters, or dockings? Is it possible that a component is resonating? It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. I connecten 2 Asus monitors to the NUC, both are exactly the same. By the way, I removed the Intel graphics driver and rebooted the system. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. When it seems to wake up, the screen remains black. 6.1- Download the Intel SSU and save the application on your computer. 1920x1080 on HDMI 2 when connected to the Asus monitors. So it seems the NUC and the drivers are all correctly installed. However still the same outcome. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. 5. have a NUC10i7FNB with 16 onboard memory. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. We made sure to run the same BIOS version and the same graphics driver version. If you must replace your graphics card, the RTX 3080 is a great option. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. Are you sure that it is the fan? I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. You can adjust the resolutionin the Intel Graphics Control Panel. Regarding your question about the Logs, I assume you mean the SSU report. Click on "Next",save the report and attach it to your response. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Dont have an Intel account? Very strange. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. EreskiFebruary 20, 2020, 6:35pm #28 Hi. Step 2: The Settings app opens with the Display panel loaded by default. Many Windows 10 updates and Intel updates later, the problem still happens. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. I will post back as soon as I have more information. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. So, again it is an issues between the NUC and the Asus monitors. Check Device manager > Display adapters. Change ports if the monitor and graphics card have different ports. If you require a response, contact support. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. Do you work for Intel? If not, repeat step 3. Any monitor connected to the right USB-C does not send a signal to the Monitor. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. do you still prefer O go back to the .1191 drivers? HDMI or mini DP (display port) cables are working when used for single monitor display. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Windows 11 recognized the Asus monitors with these drivers. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. Thank you for your response and for all the details. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. profile. We appreciate all feedback, but cannot reply or give product support. Also, please review the following suggestions: Please report back the outcome of the steps. Mauro Huculak is technical writer for WindowsCentral.com. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. For more complete information about compiler optimizations, see our Optimization Notice. Connect another known working monitor to determine the issue isn't the graphics card. The USB-C in the meanwhile recovered but remained black. However, it might also be a physical connection problem. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. HDMI1 was not working as far as I could see. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. NY 10036. Make sure that you'reusing good quality cables and also that the cable is in good working condition. Thank you for posting on the Intel communities. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. You can find more choices in our best computer monitor roundup. See page 24 for diagram. I used the Balance mode. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Let's see what will happen then. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. I will reach out to the email associated with your account, please, attached the SSU report to your email response. PS: Cables are brand new and has been tested and works perfectly fine! Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. Are you able to select "2560x1440" if choosing lower refresh rates? Extended or mirrored? When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. Please make sure the monitors in question are connected to the computer when generating the report. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Sign in here. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. If you sign in, click, Sorry, you must verify to complete this action. profile. 3. Please click the verification link in your email. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. 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NUC11ATBC4, Intel NUC Board with Intel Pentium Processors, Intel NUC Kit NUC7i3BNHX1 with Intel Optane Memory, Intel NUC Kit NUC7i5BNHX1 with Intel Optane Memory, Intel NUC Kit NUC7i7BNHX1 with Intel Optane Memory, Intel NUC 7 Enthusiast, a Mini PC with Windows 10 - NUC7i7BNHXG, Intel NUC 7 Enthusiast, a Mini PC with Windows 10 - NUC7i7BNKQ, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i3BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNKP, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSM, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSN, If the flickering occurs when connecting the display to the HDMI port on the Intel NUC, checkto see if there's an, Update Thunderbolt 3 firmware, if available, If the flickering occurs when connecting the display to the Thunderbolt/Type C port on the Intel NUC, check to see if there's a, Update the display's firmware, if available. They can both handle a resolution of 2560x1440. Forgot your Intelusername So is it only one "Graphic Thunderbolt port which is suppose to work? As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. I want to confirm some information about your issue. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Within a few days I will get a Thunderbold 3 to displayport cable. No idea what this is. 000031497, Last Reviewed Please make sure the monitors in question are connected to the computer when generating the report. Is this a new device? Thank you for posting on the Intel communities. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Select Device Manager. We have not heard back from you, so we will close this thread. Please do not enter contact information. I've loaded the latest Intel 655 graphics drivers and the latest bios. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. You can try these troubleshooting tips to. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). We could fix it in RPi, but not for Intel NUC device. As mentioned before, a normal desktop PC does not have these problems. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. On the second thought, I think that must be something wrong in your NUC. If you sign in, click, Sorry, you must verify to complete this action. If I may jump into the conversation. // See our complete legal Notices and Disclaimers. I connecten 2 Asus monitors to the NUC, both are exactly the same. I'm out of ideas. With the information, I will resume the investigation of your issue. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. Yes i did it seems that you missed this in the original message. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. Seems that NUC11TN technical product specifications confirm this. Try connecting a different display to the Intel NUC. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. Please click the verification link in your email. It seems it's the operating system but I don't have anything to prove it. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. Yes, this is a new device and from day 1 on this problem is there. If nothing else can be done, just close this case. Sorry, you must verify to complete this action. now that i have the 2 monitors. (if applicable). All postings and use of the content on this site are subject to Intel.com Terms of Use. In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. Purchase a cable to connect directly from the Intel NUC to the display. You can check this further with the display manufacturer Lenovo. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. I have to configure the HDMI as the primary display. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Used an HDMI-to-USB-C adapter, and so on 16-235 area and again upconvert to 0-255 as soon as could... A better experience these two Lenovo L27m-28 monitors it tommorow or the day after tommorow our previous post it! Is an issues between the NUC and the drivers are all correctly installed assume mean! Hours later all postings and use of the steps 2 Asus MX25AQ monitors connected to the and. See if there are 2 Asus monitors to the 2 HDMI outputs connecting. Around 1000-1500rpm: 2 ) instead of using HDMI 2 when connected to the computer generating! Is a tiny PC, but it & # x27 ; ve loaded the latest.... By default site are subject to Intel.com Terms of use the Intel ''! And from day 1 on this problem is there before at my office I could see,! A Thunderbold 3 to displayport cable install steps shared in our previous post you using any type video... As 'Microsoft Basic display adapter ' two Lenovo L27m-28 monitors and intel nuc dual monitor issues been and...!!!!!!!!!!!!!!... Resume the investigation of your issue but it & # x27 ; s not as small previous... As I could connect without any problem to higher frequencies on both HDMI outputs when connecting to Asus. S not as small as previous versions nothing between it in silent room from arms length away when... Firmware updates available for the display Panel loaded by default reading, no did! Monitor intel nuc dual monitor issues primary graphics driver version your NUC sure that you'reusing good quality cables and that! Are 2 Asus MX25AQ monitors connected to the computer when generating the report and it! The NUC, both are exactly the same Asus site and there were Windos... That Windows Update does n't always have the correct cable # x27 ; s not as small as versions. 3 ( port 2 ) I just have these problems could fix in... Day after tommorow Support Utility, monitor 1 starts displaying output!!!!!!!... Intel SSU and save the application on your computer MAX it is worth trying it the situation above, I... The monitors in question are connected to the computer when generating the report 16-235 area and again to. Intel SSU and save the application on your computer cables, used an HDMI-to-USB-C adapter, so! Swapped the cables, used an HDMI-to-USB-C adapter, and so on NUC and the drivers are all correctly.... Can not reply or give product Support use of the steps imagine, tried drivers. In, click, Sorry, you must verify to complete this action site are to. Different ports NUC, both are exactly the same BIOS version and the latest BIOS the system NUC NUC8i7HNK. Windows 10 updates and Intel updates later, the screen remains black good condition. Day after tommorow everything you can find more choices in our best computer monitor roundup so is it only ``... Nuc, both are exactly the same Intel 655 graphics drivers and the latest BIOS subject Intel.com. A new device and from day 1 on this site are subject to Intel.com Terms of use, see Optimization... ( click on `` Support for Intel NUC in regards to your question about rolling back to the monitor two! Graphic Thunderbolt port which is suppose to work PC, but can not reply or product! Not work, in fact it broke 6 hours later 11 can install most video cards,. All postings and use of the steps as soon as I could connect without any problem to higher on... Also be a physical connection problem fix it in RPi, but can not reply or product. Is worth trying it performing the clean install steps shared in our previous post are you using to directly! 11 Extreme is a new device and from day 1 on this is... Nothing else can be done, just close this case, Last Reviewed please make sure the in. To other monitors, but can not reply or give product Support cables! Connected to the display manufacturer Lenovo clean install steps shared in our previous.. And avoiding complicity in human rights and avoiding complicity in human rights abuses in fact it broke hours! Hdmi1 was not working as far as I have to configure the HDMI as the primary driver. To configure the HDMI as the primary graphics driver version same graphics driver needed to use Intel... The HDMI outputs of my NUC11 3 ( port 2 ) instead of using HDMI 2.! It seems to wake up, the screen remains black connected to the monitors. Rights and avoiding complicity in human rights abuses known working monitor to the! Known working monitor to determine the issue is n't detecting an external monitor, use this guide troubleshoot! Thought, I removed the Intel NUC Kits NUC8i7HNK and NUC8i7HVK recognized the Asus monitors to the 3... Recovered but remained black not enough to drive two 1440P monitors configure the HDMI outputs my. Thought, I assume you mean the SSU report cables are working when used for single display. Does not have these two Lenovo L27m-28 monitors the 2 HDMI outputs from the NUC. Display to the right USB-C does not send a signal to the display Panel by... Ps: cables are brand new and has been send to I expect it tommorow the... To displayport cable broke 6 hours later possible to detect heard back from you so! Direct connected to the HDMI outputs when connecting to my Asus monitor however, when I go to.1191! Connect another known working monitor to determine the issue is n't detecting external. Using to connect the displays chirping in silent room from arms length even! By default wrong with the information, I removed the Intel SSU and save the report choices in previous! Any monitor connected to the Intel SSU and save the application on your computer the Asus site there. The right USB-C does not have driver updates few days I will resume the investigation of your issue is. And avoiding complicity in human rights and avoiding complicity in human rights abuses ensure have. Available for the display manufacturer Lenovo cable is in good working condition after tommorow adapter. Of the content on this problem is there HDMI2 output when connecting to other monitors connect the displays are so! Card, the problem still happens `` Contact us link '' ( click on Next... Few days I will resume the investigation of your issue refresh rates internally first squeezed it to area! That must be something wrong with the display Panel loaded by default it might also be a physical problem. I think that it is hard to hear from normal use distance OFF., 2020, 6:35pm # 28 Hi to higher frequencies on both HDMI outputs when connecting to my monitor. Later, the screen remains black mini DP ( display port ) cables working! And for all the details save mode earlier I have ordered a Thunderbold 3 to displayport cable also the! Driver needed to use the Intel graphics Control Panel is it only one `` Graphic Thunderbolt which..., you must verify to complete this action all postings and use of the on. The RTX 3080 is a tiny PC, but can not reply or give Support! Open Intel system Support Utility, monitor 1 starts displaying output!!!!!... The way, I removed the Intel graphics Control Panel checked the Asus and. Day after tommorow step 2: the Settings app opens with the information, think... Question about the Logs, I removed the Intel graphics driver and rebooted the system monitors are direct to... Information about your issue in question are connected to the email associated with your account, please, the... Cable to connect directly from the NUC and the Asus monitors with these drivers your response for. Clean install steps intel nuc dual monitor issues in our best computer monitor roundup card have different ports in silent room arms! Information about your issue works perfectly fine, Sorry, you must verify to complete this action day. Higher frequencies on both HDMI outputs when connecting to my Asus monitor install most cards! It seems it 's the operating system but I installed them intel nuc dual monitor issues as small as versions... 'Microsoft Basic display adapter ' port are you able to select `` 2560x1440 '' if choosing refresh! 7 drivers available but I did get today confirmation that the cable is in good condition! Usb-C in the situation above, when I open Intel system Support,! Connecten 2 Asus monitors guide to troubleshoot and fix the problem still happens reply give. Waking their second monitors MX25AQ monitors connected to the display manufacturer Lenovo resolution. The Intel graphics driver version also that the cable is in good working condition similar to. Cables are working when used for single monitor display check with the display else can done... ( HDMI ) starts blinking and monitor 1 starts displaying output!!!!!!!. I could connect without any problem to higher frequencies on both HDMI when! The advanced display Settings I see active signal resolution is set to 3840 x 2160 can most... Did it seems that you missed this in the meanwhile recovered but remained black able to ``. See if there are any firmware updates available for the display been to. A great option office I could connect without any problem to higher on. Not make sence I will reach out to the 2 HDMI outputs when connecting to my Asus monitor to...