For your safety, it is not recommended that you buy a boxed bike (i.e. Is my Jupiter Electric Bike battery replaceable? _________________________________________________________________. I know that with Tesla the cost was in the R&D and sophisticated BMS. kilogttam 3 yr. ago. Signatures: Write down all exceptions on both copies of the delivery receipt. Our customer service department can be reached by atccare@allcomfg.comor by phone 1-253-777-0690. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Please include all paperwork, parts, and accessories. Returning an Oversized ItemItems are considered to be oversized if they are heavier than 30 pounds. If you still cant find the email with your tracking number, feel free to send us an email via our contact us page and we will send you your tracking number promptly in a response to your email. Do not buy the bike if you suspect any of its serial numbers have been tampered with. A friendly and knowledgeable representative will respond as soon as possible. If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037), $130.00 Extra Cost =If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037), $150.00 Extra Cost =If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037). Shipping rates are subject to increase. This is the exclusive remedy. NAKTO does not sell second-hand bikes. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. It is the customers responsibility to know the legality of the item ordered in their country. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). Ecotric bike Return PolicyEcotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receipt for a refund or exchange. We will send you the tracking information within 24 hours to the email address you provided when checking out. It's. A request forreplacement or refund of an E-bike must occur within 7 days of receiving of the NAKTO E-bike. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. In the event that there are manufacturing defects that cannot be repaired with reasonable effort, a request for replacement of the E-bike must occur within 30 days of receiving it. Some part orders and freight shipments are subject to ship the following business day if the order is placedafter 11 am. Once the returned item is received, a gift certificate will be mailed to you. If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. Customer must arrange customs clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. Water damage is not covered under our standard warranty. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. . 13 reasons to buy. Some states may have laws restricting the use of these items on public streets. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. All fees will be covered by the flat rate fee. (71) Compare Product. Sold Out. are regarded as consumables. If you have any further questions about the ordering and shipping process, feel free to contact us by email at, ** total_quantity ** | ** unit_price ** / ** unit_measure **. How to repair motorcycle battery. If you need to exchange it for the same item, send us an email at. Battery 36V 10AH Lithium Li-ion Battery for Electric Bike 250W to 350W Motor Battery Replacement for NAKTO Ebike. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Technical Support Hours Monday -Thursday 9:00 am - 4:00 pm PST. Charges inside or outside frame. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. Display, Controller and Motor Assembly are warranted to be free from defects in material or workmanship for a period of18 months from purchase.3. Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The battery will be repaired or replaced free of charge. Add To Cart. Bought my wife a bike for her birthday, but my daughter took it for a ride. We currently have no units available to ship to an APO address. $104.99. We're so confident in our pricing that we will match or beat any other site's pricing upon request at the time of purchase. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. Most states require helmets and protective equipment to be worn by certain age children. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. We ship via UPS and Fedex for most items, USPS for small parts and accessories, and freight for large items. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read 4197 user reviews. Box Pack Weight (approx. . Charge the battery as you normally would until the light on the charger turns green. Please note that we do not accept the return of the spare parts or accessories (except battery).Please request a Return and Exchange Authorization. When replacements are required these can be purchased from your local bicycle shop. Frame: 6 months from the day of purchase. _______________________________________________________________. AmericanElectric will pay for standard shipping service costs on the first warranty shipment only. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). Please note that this NAKTO E-bike is not set for extreme use including contest and water wading. Please request a Return Merchandise Authorization. After the driver signs, you sign also. If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Keep all packaging and paperwork until the inspection process is complete. (see details below). All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Therefore, we cannot, and will not, offer advice about taxes in your country. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. Bolt Up 14" Electric Bike . Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. MSRP $895.00 Amazon Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty. Our technician will advise you regarding a solution. NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available. If a credit card is not on file you will receive a bill for this charge. 12 V Exide Vrla Bikerz Acid Lead Batteries 1,250. Smooth, comfortable magical. This warranty applies only to the original registered owner of the QuietKat and is not transferable. Please do not ask us to claim less than the actual purchase amount. and in the original packaging. We accept these forms of identification:- US, Canadian or Mexican driver's license- US state-issued ID- Canadian province-issued ID- Matricula Consular- US military-issued ID- Passport- US Laser Visa- US Permanent Resident Card. Our inventory of Jupiter SLA batteries consists of AGM and SLI batteries which you can find below. Please contact our Customer service at info@eunorau-ebike.comto confirm the return address. CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT. . Depending on the freight company the delivery window may differ. SwagTron KDDJ-LN13 Swappable E-Bike Battery Pack for Eb-7 and Eb7 Plus. __________________________________________________________________. Add to cart. $80.00 Extra Cost =If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Failure to pay these fees may result in your future orders being held until the charges are paid in full. Pick up a spare battery today or check out our other great Parts and Accessories. Replacing batteries is easy and usually takes no tools. Replacement frame may be from X-Treme scratch & dent stock. $74.95 - ONE Year Extended Warranty:This warranty begins the day after your original manufacturer warranty ends. One (1) Year from the date of purchase, if any part or component of the bike is found uponexamination to be defective in material and/or workmanship, it will be replaced at BAM Power Bikes discretion. Refunds will be for 100% of the entire purchase price including the original shipping costs. You should also immediately contact ELECTRIC WHEELS Customer Service representative at. 5 Left Back In Stock. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center. Freight damage claims are extremely time sensitive. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days. Shipping costs are included with any unit going ground to the lower 48 states. Includes customs & duties fees. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email at, Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. It is available in 6 variants and 16 colours with top variant price starting from Rs. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear. Bikonit will accept the return under the following conditions: BIKONIT RETURN MERCHANDISE, Customer name, Order number, Dealer Purchase from. Note to international customers: You are responsible for any and all duties or taxes that may apply. Delivery appointments can only be scheduled Monday thru Friday. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse. Please reach out to us if you need more support. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. I'm having a battery problem in my Jupiter ZX Tata company ki battery lag ke mili hai even abhi sirf 2 hi service hui haiPlz solve my problem. We're a small team and truly care about your experience with us. Shipping charges included in the Purchase Price of the Merchandise are non-refundable. All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com There shall be no return authorizations issued or returns accepted by Wildsyde outside of this 15 day window under any circumstances. Any bike returned without a Return Authorization from a Wildsyde representative will be subject to a 20% inspection, re-packaging and re-stocking fee The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. Apply. Consumable items which may need replacing due to normal wear and tear like tires, tubes,lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers. Estimated Range. This is a fee that covers administrative and personnel fees. The replacement battery may therefore stick out slightly. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Jupiter Bike offers replacement batteries when the supplied batteries reach end of life. Customer must pay shipping costs for any additional warranty parts. DO NOT OPEN ANY COMPONENTS BY YOURSELf : IT IS DANGEROUS AND WILL VOID THE WARRANTY ! Five (5) years from the date of purchase on all structural frame components and frame. Please contact your local customs office for information. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. This includes shipping and customs/duties fees. Listen for something broken inside. This extends your warranty out to 2 years and covers accidental damage. Most batteries can be charged inside or outside the bike frame. Replacing batteries is easy and usually takes no tools. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery. Damages resulted from improper care and handling. Yes. Glow Electric Scooter Charger $24.99. Mike - I don't know much about the batteries. The battery is sealed and cannot be opened or fixed. Unlike the other web-stores out there that want just a quick transaction, we are here to help you every step of the way. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. Easy to swap batteries is one of the many advantages of owning a JupiterBike. Add. Sponsorship Form can be found by clicking. Essential components include the bicycle frame, electric motor, battery, display console and controller. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. To check the Power Restraint, hold down Power and Up Arrow for 5 seconds. 1 product rating About this product. 1 reply from Jetson Bike team - 11 days ago. We are given a unique insight that you cannot find anywhere else. RETURN & EXCHANGE PERIOD :14 days for all eligible products; Product(s) must be in its new original condition. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without a scheduled appointment made with the shipping carrier. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. For any orders shipping to Hawaii or Alaska and any international orders, please email us atinfo@wildsyde.comor give us a call at 970-494-3261. Choose from Same Day Delivery, Drive Up or Order Pickup. Target sent a replacement super quick and my son hasn't stopped using it love it!! First, let's take a look at the specs of the X5: Frame: Molded magnesium (no welds) Motor: 350 Watt rear hub motor. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. And truly Care about your experience with us to Adjust or Tighten your Brake Cables you to. 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