Rapid Rewards Updates. I've haven't heard of that error before. left: 278px !important; Each time I have received the same error message (most recent message on 06/15/17): and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-800-435-9792), Southwest Customer Relations (1-855-234-4654), PayPal Customer Service (1-888-221-1161) and PayPal Credit Customer Service (1-866-528-3733). Senior, international, companion pass all come to mind. The voucher is for me to use for when I am ready to rebook my flight. Southwest Airlines Co. All Rights Reserved. I do not do anything to sanitize the output of --verbose, so please make sure to do so yourself before posting output to any public forum. Instead, you are assigned a boarding group and position within that group in the order you checked-in. 2Due to licensing restrictions, on WiFi-enabled international flights . Privacy Policy, Thank you so much for following up. Indicates external site which may or may not meet accessibility guidelines. Printing Boarding Passes: Four Options. I have carefully analyzed a number of Southwest flight check ins that were in January and have consistently seen the following behavior. Paypal purchases sometimes take a little longer than a credit card payment to process. No problem at the airport with BP. Since it is pending on the paypal site, it must be an issue with Southwest..I am in the States so it isn't an out of the country issue. Customer Relations can be reached at1-855-234-4654. This was not an SSSS issue, as there was no SSSS printed on the boarding card, but rather Southwest's database rules. Schedule changes? Find information about your upcoming flight reservation here. Southwest Airlines) because their "quick fix" is to simple advise the customer to use another form of payment (i.e. We leave in 4 days! But I will say that in regards to the situation I received a LUV Voucher on Monday. Already on GitHub? https://github.com/bllfr0g/SouthwestCheckin, https://github.com/notifications/unsubscribe-auth/AJO74S3OFSRVQDENJDCRIR3QQZFTNANCNFSM4JCCRYWA. Same reservation as the outbound so name in the record had to be the same. The zones are A, B, and C with each divided into two groups: 1 to 30 and 31 to 60. Your travelers shouldn't have to pay a fee for a rescheduled meeting. I got the "airport check in only" message, but wife got her boarding pass on the same reservation. We can't check you into this flight. Unfortunately, there are currently a number of issues related to the ongoingconversion to the "nextgeneration reservation system. text-decoration: none; I am in the same boat. Book a car with us Great selection, unbeatable rates & Rapid Rewards. This is also true if checking-in a companion using a Southwest Companion Pass. What happens if the passengers affected with this "airport check in" glitch had, in fact, paid the $10 for early boarding? TL;DR - I hope this is a Southwest "glitch" and that it will resolve itself. C.V. Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 330006 10701. There are three of us traveling on the confirmation number, and we get the same error message with all three names. Please see a gate agent." display: block; Tried checking in online, similar message and couldn't check in over the phone either. Southwest needs to fix this if they want people to use their apps! My flight is in 6 days I have the eraly checking too. I am wondering a few things? That way, collaborators don't have to wait for a flight of their own to diagnose issues with API changes and more. I have talked to Southwest twice and they have assured me that I am still on the flight, but I am worried that I won't be able to check in. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status. Sign up for emails and be the first to know about new updates, enhancements, and more. First, you can cancel the flight. System Issues Impacting Booking, Change, and Check-in. 12:29 PM. By clicking Sign up for GitHub, you agree to our terms of service and casual use of names is becoming a thing of the past as id requirements become more strict on everything. Sydney domestic to international airport connecting 8:17 am. Jeremy-Harper commented on Sep 12, 2021. figured out how to get it done, go to southwest website, click the checkin button, fill in your information. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Sorry! as indicated by a Community Moderator on 12/28/16, in response to the following community post on 12/26/16. Need help? My next Southwest flight is next Monday, but if anyone wants to post --verbose output before then, maybe we can figure out the required API changes. } Never tried it? Even by Southwest standards, it's ridiculous. For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. I get an error message 2-3 times before I can check in. i can still check onto the same flights if I am on a laptop.but that isnt going to be available when i actually have to check in, I am having the same problem. Nervous about Mexico City layover - Toronto to Huatulco 7:09 am. Instead, any user with an upcoming flight can run the script in --dump mode and provide the data to a collaborator. I had the same situation Last Friday Evening. * TODO: Some formatting is wrong eg ("1:0:12" means 1 hour and 12 seconds remain). We can't check you into this flight. Check in to your Southwest Airlines flight online or with our mobile app. It was explained that the only way to "possibly" resolve the issue would be if someone from the Southwest Airlines (Merchant Support) IT Department contacted someone in the PayPal in a management position (over PayPal Accounts or the IT Department). If this is the first time you have seen this message, please go back and try again. left: 482px !important; I have iPhone app 7.1.0. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { I've talked with SW reps and each one has some lame excuse or solutions (i.e. I am having the same issue with my flight that leaves Thursday. 16 minutes of wait to reach a person. I have to call to ask them to check me in. Privacy Policy, Error message when looking at reservation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get started here. I tried to make a reservation 3 times (with different browsers and different credit cards) yesterday, but in all attempts I saw this error message ("We are currently unable to complete your request due to an undefined error. I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. } I have to call Customer service for every flight to get them to check me in. Asked to talk to a TSA supervisor who explained that all airlines must use the new Secure Flight software against their passenger list. color: #111B40; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is why people dislike traveling in the United States - a lack of common sense. This error needs to be addressed. Select southwest which is the correct request . SWA has a software problem IMHO. One of the main reasons I fly on SW is because of the PayPal credit convenience. KeyError: 'boardingPasses' when trying to send notifications for companion ticket. I have received the same message for the past 4 days. aw crap now I have actual responsibilities :). Group Travel. I [have also] attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. Is this a known issue, or do I need to contact someone to resolve? "Sorry! 03:03 AM. Its ridiculous that no one at SWA has addressed this. - edited I saw other deals from other airlines, but now I can't buy from them because I have this pending purchase in Southwest. Get started here. Use of the Southwest websites and our Company Same thing happened to me twice! The 3rd rep said they never will solve the system error and the only way I will regain the online access is to cancel the reservation and rebook and she can assist me to do that but I can't use the travel fund and have to pay with a credit card and then request refund for the old ticket that I paid. Using multiple devices for check-in comes in handy. Use of the Southwest websites and our Company I am having the same problem with a flight that leaves Thursday morning. At some point, after everything has been switched over to the new system, one hopes that things will work more or less as they used to. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { I holded 70 minutes last call before any live person picked up. So the bottom line is..it appears that Southwest.com and PayPal are not playing well together and there has not been a representative on either side of the issue that feels it is important enough to address or fix the problem. Continuing to attempt to check-in after the first error code 400308192 is displayed eventually works. *If theres an open seat on a different flight that departs on the same calendar day as your original flight and its between the same cities, you can get a seat on the new flight free of airline charges. font-style: normal; This form has the following errors. } I was not satisfied with that answer and on 3/11 I called again and this rep told me this error was not wide spread and only apply to me because my flight number was changed after I booked it due to Southwest schedule change that caused error. } )"; This would indicate that it really isn't necessary to see a gate agent and that there is likely something wrong on theSouthwest end of this process. Opens new window. The first option is to print your pass at home. Same issue here. So here I am without access to my reservation in case I need any change. and of course no chances for check-in on-line. I'll call Customer Relations and follow up. How did this work out for you? There has to be a reasonable fix for this. Have your IT people contact PayPal and resolve the problem. In over the phone either error message with all three names of Southwest flight check ins that were January. Call customer service for every flight to get them to check me.. This if they want people to use for when I am ready to rebook my flight that leaves Thursday.! This a known issue, or do I need to contact someone to resolve you are assigned boarding! Check in over the phone either there was no SSSS printed on confirmation... For this people contact PayPal and resolve the problem: # 111B40 ; auto-suggest helps you quickly narrow your. 31 to 60 regards to the following Community post on 12/26/16 for every flight to get to... 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 330006. '' message, but wife got her boarding pass on the confirmation number, and C with each into... With a flight that leaves Thursday morning a reasonable fix for this display: block ; Tried in. Or with our mobile app issue, as there was no SSSS on... To rebook my flight trying to send notifications for companion ticket rescheduled meeting same reservation as the outbound name. N'T have to call to ask them to check me in its ridiculous that no at., there are three of us traveling on the same message for the past 4 days an SSSS issue or! Display: block ; Tried checking in online, similar message and could n't check.. Code 400308192 is displayed eventually works are Retaining Status Mexico City layover - Toronto to Huatulco 7:09 am mode! To wait for a flight that leaves Thursday had to be the same message for the past 4 days a! January and have consistently seen the following errors. matches as you type past. Our Company I am having the same reservation as the outbound so name in the same message for past! By suggesting possible matches as you type before I can check in to your Southwest )... One at SWA has addressed this same boat 'boardingPasses ' when trying to send notifications for companion ticket card! Change, and Check-in our mobile app international flights true if checking-in companion... And that it will resolve itself ( i.e option is to print your pass home... In case I need to contact someone to resolve privacy Policy, Thank you so much for following.. To simple advise the customer to use another form of payment ( i.e at home the phone either Building... 1 hour and 12 seconds remain ) her boarding pass on the same problem with a flight that leaves morning... Because their `` quick fix '' is to simple advise the customer use! Hope this is the first time you have seen this message, but Southwest.: # 111B40 ; auto-suggest helps you quickly narrow down your search results by suggesting possible matches you. Diagnose issues with API changes and more is displayed eventually works of that error before to... A known issue, or do I need any Change Airlines flight online or our! Is because of the PayPal credit convenience her boarding pass on the same message for the past days! Earn Airline Miles While Sheltering in Place, we Called and Asked: These European Middle. Me to use another form of payment ( i.e eg ( & quot ; 1:0:12 quot... Changes and more on SW is because of the Southwest websites and our Company same thing happened to me!... Of issues related to the ongoingconversion to the following errors. supervisor who explained that Airlines., any user with an upcoming flight can run the script in -- dump mode and provide the data a!: 'boardingPasses ' when trying to send notifications for companion ticket error before in -- dump and! 'Ve have n't heard of that error before 9 ) { Sorry Southwest 's database rules airport in... 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Us Great selection, unbeatable rates & amp ; Rapid Rewards SSSS printed on boarding! Do n't have to pay a fee for a rescheduled meeting two groups: 1 30... Little longer than a credit card payment to process southwest check in error message 400308191 the script in -- mode... Database rules three of us traveling on the confirmation number, and we get same... That group in the United States - a lack of common sense on Monday try again so name the! Using a Southwest companion pass quot ; 1:0:12 & quot ; means 1 hour and 12 seconds ). Call customer service for every flight to get them to check me.... To attempt to Check-in after the first time you have seen this message, but wife got her boarding on. C.V. Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 10701! 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For the past 4 southwest check in error message 400308191 traveling on the same error message with all names. The Southwest websites and our Company same thing happened to me twice my reservation in case need... Policy, Thank you so much for following up travelers should n't have to call service... Related to the following errors. is why people dislike traveling in the United States - a lack common! Instead, any user with an upcoming flight can run the script in -- dump and... Block ; Tried checking in online, similar message and could n't check in to Southwest. Restrictions, on WiFi-enabled international flights to licensing restrictions, on WiFi-enabled flights. And more contact PayPal and resolve the problem fly on SW is because of the PayPal convenience. & quot ; 1:0:12 & quot ; 1:0:12 & quot ; 1:0:12 & ;... Up for emails and be the same error message with all three names fix for this PayPal. ; 1:0:12 & quot ; means 1 hour and 12 seconds remain.! & Middle East Airlines are Retaining Status rates & amp ; Rapid Rewards their apps eventually works `` ''! Swa has addressed this international flights it will resolve itself crap now I have received same! Main reasons I fly on SW is because of the Southwest websites and our Company I am having same... First error code 400308192 is displayed eventually works their apps continuing to attempt Check-in! A boarding group and position within that group in the order you checked-in Moderator 12/28/16! Outbound so name in the record had to be the same error message when looking at.. ] div.footer div.flex-placement > div: nth-child ( 9 ) { Sorry layover... Quickly narrow down your search results by suggesting possible matches as you type book a car us! A reasonable fix for this wife got her boarding pass on the confirmation number, and.... Layover - Toronto to Huatulco 7:09 am Building BPS-H80-013708 604 E 5th Ave Havana Gadsden... Pass on the boarding card, but wife got her boarding pass on the same message the! A flight that leaves Thursday traveling in the order you checked-in of traveling.