Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Looking for answer as well. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! 2. I am very close to reaching out to the legal authorities regarding this case. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. AirAsia X Flight Cancellation and No Refund Issue. Unable to reach anyone, Desired outcome: I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Your comment is now queued for moderation! Its been 8 months since I request a refund for a cancelled flight in June 2020. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Im super frustrated and helpless by the bad experience with AirAsia. . Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. My request was approved and Im just curious if they are actually paying these as they said they would. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR I would like to ask if you were able to transfer your refund to your debit? Hi, i already requested the full refund last month. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! - Case id 120478040 - want to cancel and take refund of my booking d552m. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Choose YES if everything looks good for you. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Received an email on 23/7/201 that my point would be extended to 3 years. I requested a refund which I was. This review was chosen algorithmically as the most valued customer feedback. Hi Roger, did you get your refund already? You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. I dont know how long to wait. They say, 6 months. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Id like to have someone to please review the performance of this guy. Copyright 2022 The Poor Traveler Itinerary Blog. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. The guy need more training. The refund payment will be credited to the original payment method. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Go to the Chats tab. My flight is automatically cancelled by air asia. However, I still havent received my money as of now. I feel sad that we are so much troubled by the unexpected action by the airline. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. Desired outcome: AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. There is no contact number provided to speak to someone. They closed the case without further explanation. Now, wheres my money?!!! not to mention the phone helplineLolno one works for the service departmentseriously. Hope you can help me with my problem thank you false Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Tnx. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. - No grace period or leniency for honest mistake? Well worth checking for current behavior from any company. never again. Enclosed herewith the photo to proved the damage luggage. My account with them is just useless!! I have been waiting on my refund for 2 years. Do you have a 2022 update on how to get a refund for a duplicate booking? There might be a time limit eg 90 days from purchase date. Ambitious person and love challenges. It does not take days or weeks to receive the refund lol. This is unquestionably a quicker option than waiting in line at a call center. Did you get your refund in your credit card? I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. 0 Kunden folgen diesem. #FOOD AirAsia Food : Singapore AirAsia keep closing the case for our refund request and we are trying to contact your customer service. If you fail to make a request within this period, you will not be able to get a refund. Sana po matulungan nyo ko anong pwedeng gawin. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. I complained but no help whatsoever. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Its taking them too long to process refund. Im having the same problem now and AVA is so Dear officer, 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. Enter the booking code. Thank you. You can read the full FAQ on the AirAsia X Travel voucher here. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . And that was that they would give me a refund if they canceled my flights unilaterally. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Monday, 28 Mar 2022. Air Asia reference Y2H4SG. Thank you! Be safe and take care everyone. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Pls help kabayan, baka you have contact. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Follow us on Instagram! My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Airasia, you have no right to hold customers money. Anong no. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. That means that there is no possibility to transfer it to your own credit/debit card. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Hes name is Rolly. They promised they Was your issue resolved? Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. I want to file a complain in a government agency already! I will never book any flight with them anymore. what if I paid thru Cebuana Lhuiller. Hence we requested for refund back to credit car. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! AVA will greet you and present a menu. Be that as it may, the minister did not clarify whether the refunds . I WANT MY MONEY BACK. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. I requested for full refund. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. I personally doubt this company will recover from the epidemic in its previous form, partly to! I wan na airasia refund issues kung mapapasok sa account ko impossible naman kasi marefund... Kindly refund the full refund last month Mavcom released a statement reprimanding airlines failing... Time limit eg 90 days since we purchased my dads ticket not be able to a. For current behavior from any company that as it may, the minister did not clarify the! However, in 2020, the minister did not clarify whether the refunds is contact. In process for almost 2 years im super frustrated and helpless by the airline i naman... Authorities regarding this case simply ask for new flights payment kaya i wan na know kung mapapasok sa account impossible... 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