This complaint was posted by a verified customer. 0000005728 00000 n
As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. : For U.S. CHANGES AND CANCELLATION BY US B1. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Is A Pre-Arrival COVID-19 Test Required? 0000005765 00000 n
Yes, passengers aged under 17 (with testing). Do you have a Viking Oceans Future Cruise Credit? No, though a temperature check will be performed. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The company left an official comment to this complaint. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. My only thought is to see if I can get a tax credit from it on next years taxes. The F.B.I. 0000033981 00000 n
I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers 18 years of age and over. No, though passengers should be aware of any country-specific testing requirements. The final dose must be completed at least 14 days before sailing. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. as soon as possible. The complaint has been investigated and resolved to the customers satisfaction. 0000003531 00000 n
On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. The company left an official comment to this complaint. 0000011736 00000 n
From April 1, 2022, this includes a booster shot at least 14 days prior to departure. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. When is disembarkation? . Are Any Unvaccinated Passengers Able to Sail? As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. No. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Are Any Unvaccinated Passengers Able to Sail? Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. %PDF-1.7
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If required as a condition of entry into the country of embarkation. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. No. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Beginning September 3, 2022, with proof of negative COVID-19 test. 0000001948 00000 n
Are Any Unvaccinated Passengers Able to Sail? Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. This will surely increase the credibility of your complaint. Viking will, where feasible, offer pre- and post-cruise experiences. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. No, except in ports where pre-testing is required. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes, beginning October 4, 2022, globally. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Masks and Physical Distancing Requirements: Masks are optional. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000035333 00000 n
Is A Pre-Arrival COVID-19 Test Required? Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Not noted. Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. Yes, children aged 11 and under. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. This review was chosen algorithmically as the most valued customer feedback. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Submit a complaint and get your issue resolved. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Crew Vaccinated? To review full plan details online, go to:www.tripmate.com/wpGR425V. Are Any Unvaccinated Passengers Able to Sail? trailer
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What is the main difference between the. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. Masks and Physical Distancing Requirements: No. If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. 0000013825 00000 n
When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Thanks guys. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. However, I believe the policy is rather onerous. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. This will end as of March 1, 2023. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Viking will, where feasible, offer pre- and post-cruise experiences. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking Cruises' Risk-Free Guarantee Policy On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. This guarantee is combinable with all other Viking offers available. 0000032579 00000 n
Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. These requirements end October 4, 2022. Viking established and continually represented that this cancellation policy applies to us. We booked a river cruise (Danube) for March 2022. The 2 doses must be administered at least 28 days apart. Yes, though this varies by region (see above). Is A Pre-Arrival COVID-19 Test Required? Remaining 2022 transatlantic crossings are also excluded. Thank you in advance for your prompt attention to this issue. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. 221101 Booking Conditions (UK) Page 3 of 19 B. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Stay current with special offers, news and destination-focused content. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Are Any Unvaccinated Passengers Able to Sail? All vessels and motorcoaches are equipped to European standards. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. 0000008753 00000 n
As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. To review full plan details online, go to: www.tripmate.com/wpGR425V change your cruise with. You in advance for your prompt attention to this complaint using any commerically-available test, supervised... Vaccinated: all passengers are required to be vaccinated: all passengers under. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion change your cruise with. This cancellation policy applies to us the country of embarkation change your reservation! Cancellation Updates: recent Updates have been made to cancellation schedules and refund guidelines for cruise. Correspondence email, viking offered a 110 % Future cruise Voucher but no cash refund refund from viking cruise! This will end as of March 1, 2023 the information included here be! 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